Norma P. Nickerson, Ph.D., was a Research Professor and Director of ITRR for 25 years from 1995 to January 2021. She authored three books, Snapshots: an Introduction to Tourism 6th Ed. ( 2014),Quality Tourism Experiences (2006), and Foundations of Tourism (1995). Dr. Nickerson wrote hundreds of research reports and journal articles and speaks throughout Montana as well as nationally and internationally about tourism. She has served on the international board of the Travel and Tourism Research Association (TTRA) and is past president of the Greater Western Chapter of TTRA. She sat on the editorial board of the Journal of Travel Research and served on the Missoula Parks and Recreation Board appointed by the Mayor from 2010-2015. Dr. Nickerson served on the board of the Minneapolis Federal Reserve Bank Board, Helena Branch, as a tourism and recreation expert for 4 years (2017-2020) and served as Chair of the Helena Branch Board of Directors for one year.